FAQ

Is your site safe to use?

Absolutely! We respect the privacy of our customers. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.

We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.

In order to shop with us, your browser must be set to accept cookies. A cookie is a small piece of data that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following:

  • The areas on our site you’ve visited and may be interested in seeing again
  • The items you’ve placed in your shopping cart
  • The only personal information our cookie can contain is information that you supply yourself

We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us at

support@purelyorganiccosmetics.freshdesk.com.

ORDER FAQ's

How can I add a discount code to my order?

If you received a discount code, you can enter this code on the checkout page. Follow us on Instagram and Facebook for up to date offers and coupon codes!

 

What forms of payment do you accept?

We accept the following credit cards:

  • Visa
  • Mastercard
  • Discover
  • American Express

Where do you ship?

We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.

 

What company is used for shipping orders?

Orders are shipped from our manufacturer in the United States.

Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it safely arrives. This may require additional shipping time.

 

Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes based on the order’s “shipped to” address. PurelyOrganicscosmetics follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and is labeled accordingly.

 

What are the shipping and handling costs?

All domestic US orders are subject to a shipping and handling charge of $4.95. 

Orders with a total of $59 or higher are eligible for free shipping!

 

What is the order processing timeline?

After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.

Processing time varies depending on the specific product, with the average processing time being approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

A NOTE ON HOLIDAY ORDERS: 
As the holidays approach, we expect increased order loads and therefore longer processing and shipping times. If you plan to order from us for the holidays, please place your order as early as possible to ensure it arrives on time. We cannot be held responsible for late orders!

If you have any issues receiving your order, feel free to email us at

support@purelyorganiccosmetics.freshdesk.com.

 

How long does delivery take?

  • Your order should arrive within 2-5 business days for domestic US orders.
  • We ship orders on Mondays - Sundays during office hours only. We do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially for best selling items! Your patience is appreciated.
  • Shipping times will be affected during public holidays. Heavy order quantities are expected, causing a delay in processing and shipment as we work quickly to fulfill all orders as soon as possible, and couriers limit their operations at these times. This is outside our control. If you do plan to place an order for the holidays, please order as early as possible to ensure it arrives on time. We cannot be held liable for late delivery times. Normal service resumes immediately after each holiday.
  • All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
United States 2-5 Business Days
Australia 1-4 Weeks
Canada 1-4 Weeks
United Kingdom 1-4 Weeks
Worldwide 1-4 Weeks

 

Your order should be delivered within 2-5 business days following order confirmation. If you have any issues receiving the order feel free to email us at support@purelyorganiccosmetics.freshdesk.com

 

How can I track my order?

While we do offer worldwide shipping, we only provide tracking for these countries: USA, AU, CA. After 1-3 days of shipment dispatch and email confirmation you may request a tracking number if needed for the selected countries. 

If you have any questions please reach out to

support@purelyorganiccosmetics.freshdesk.com.

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

 

How do I exchange, refund or return my order?

Basic guidelines for exchanges and returns are listed below. Please refer to our Refund & Return Guidelines for more information.

  • Any items(s) purchased online that you don't love may be exchanged or returned.
  • Merchandise returned within 7 days of receiving will be refunded to the original form of payment.  
  • Merchandise returned after 7 days may be exchanged or refunded in the form of a merchandise credit.  
  • A purchase that was made with a gift card will be refunded in the form of merchandise credit.
  • Original shipping and handling fees are non refundable.
  • Offers are subject to adjustments due to returns, cancellations, and exchanges.

If you received a damaged, defective, or wrong item, contact us at

support@purelyorganiccosmetics.freshdesk.com